Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-chatbot-feedback-sentiment-detection.livebursts.com (referred to as “the Company” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we collect, utilize, and safeguard the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website located at https://ai-chatbot-feedback-sentiment-detection.livebursts.com.
  2. All associated mobile and desktop applications.
  3. Online services and tools provided by the Company.
  4. Any other products or services that may be linked or referred to on our platform.

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links or integrations on our site. These entities have their own privacy policies governing user data collection and processing.

Processing Activities

This Privacy Policy is designed to guide you when:

  1. Utilizing our applications and services as an authorized user, which involves creating an account and interacting with our features.
  2. Visiting our websites linked to this Privacy Statement, where you can explore content and engage with interactive elements.
  3. Subscribing to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data, including but not limited to:

  1. Account Information: This includes user names, email addresses, and passwords used to access our services.
  2. Payment Information: Details related to payment methods, such as credit card numbers, expiration dates, and billing addresses, for processing transactions.
  3. Financial Information: Data about your financial status or transaction history may be collected for billing, fraud prevention, or analytics purposes.
  4. Purchase Information: Records of products or services purchased from us, including quantities, prices, and delivery details.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device IDs, and location data, to provide personalized experiences.
  6. Location Data: Your geographical location information, which we may collect to offer location-based services or tailor content to your region.
  7. Feedback: Any comments, reviews, or responses you submit through our platforms, which help us improve our products and services.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may access your public profile information and posts related to our brand.
  9. Product Information: Details about the products you interact with on our platform, including browsing history and preferences.

We gather this data through multiple channels: user input forms, account creation processes, online interactions, automated tracking technologies (such as cookies and device fingerprinting), and third-party data providers who assist us in verifying and enhancing user information.

Cookies

Cookies are small text files stored on your browser or device when you visit our websites or use our applications. They play a crucial role in improving your experience with our digital services:

  1. Strictly Necessary Cookies: These ensure basic functions of our platform, like allowing you to log in and navigate through pages.
  2. Preference Cookies: Customizing your preferences, such as language settings or display options.
  3. Analytics Cookies: Used by our analytics tools to collect aggregated data about how users interact with our sites, helping us improve performance and usability.

You have control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences according to your comfort level.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for legitimate business reasons. Once the retention period expires, we delete or anonymize the data to ensure your privacy.

Security Measures

The security of your personal information is a top priority. We employ industry-standard encryption technologies and secure protocols to protect data during transmission and storage. Our servers are maintained in secure facilities, and access to sensitive information is restricted to authorized personnel only.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If we learn that a user is under 18, we will take steps to delete their information from our systems.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The ability to correct or update inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): The option to request the deletion of your personal data, under certain circumstances.
  4. Restriction: Limiting our processing of your personal data in specific situations.
  5. Portability: Receiving a copy of your personal data in a structured format and transferring it to another controller.
  6. Objection: Objecting to the processing of your personal data for legitimate interests or direct marketing purposes.
  7. Non-Discrimination: The right not to be subjected to automated individual decision-making, including profiling, that significantly affects you.
  8. Appeals and Complaints: You can file a complaint with a data protection authority in your country if you believe your privacy rights have been infringed upon.

To exercise any of these rights, please contact our Data Protection Officer or Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage users to review it periodically for the latest information.

Contact Information

For any queries related to privacy, data protection, unsubscribe requests, or if you have specific data-related questions, please contact us:

We appreciate your trust in our company, and we are committed to continuously improving our privacy practices to ensure a secure and transparent user experience.